In using this website, you agree to the following privacy policy outlined below. This document is subject to change at any time.
Data collection
In order to serve you on this website, we collect and store certain types of data, including:
- Your IP address
- The web browser you use
- Website activity data, including but not limited to pages you visit, and links you click on
- Your city and country
- Your postcode and address, if you submit this data to our website
- Your name and email address, if you submit this data to our website, such as through our contact form or by leaving a comment
- Other data you submit to this website
If you use our phone-based comparison service, we may collect your name, phone number, and other information you choose to disclose to us over the phone.
Cookies
Cookies are small packets of data that are stored by your web browser. Our website uses cookies to do things such as:
- Keep track of user preferences you have specified when using our website
- Improve the accuracy of the web analytics data we collect
- Determine whether CompareBroadband.com is entitled to receive a commission for purchases made through our website
How data is used
Web analytics
We use website behavioural data to improve our service. For example, to identify which pages are most popular, and to identify bugs and other issues relating to our user experience.
This data is not used to identify, profile, track, or market to individual users, except where we feel the need to do so to protect our brand, or for security reasons. For example, if we identify malicious traffic originating from a specific user, group of users, IP address, or country, we will use unique identifiers to manage this traffic.
Price comparison
Address and location data is used to help us determine which broadband deals are available at your address, and display relevant deals accordingly.
Address data is stored temporarily to allow our website to more efficiently serve users who make multiple comparison requests.
Third parties
CompareBroadband.com relies on third-party services to provide its service, such as:
- Web hosting providers
- Web analytics providers
- Broadband availability data providers
- Address lookup data providers
- Email marketing providers
- Broadband providers
Certain user data is shared with or stored with the third parties we work with. For example:
- Your postcode and address, when submitted, will be transmitted to address lookup and broadband availability data providers to determine which broadband deals are available at your address.
- User IP addresses, names/email addresses (if submitted), raw website activity data logs, and other data are stored with our website hosting provider.
- Web analytics data such as pages visited and user attributes are stored with our web analytics provider(s).
- When you purchase a broadband deal that you have found using our website, we may be entitled to receive a commission from the broadband provider you have joined. To facilitate this, certain details of your web session may be transmitted to the broadband provider.
- User names and email addresses (as submitted) may be transmitted to email marketing providers to allow us to send emails to users, for users who have opted in to receive communications from us.
Other than as outlined above, we do not share user data with third parties, except:
- To facilitate the use of and improve our service
- As required by law or court order
- As required in exceptional circumstances to protect our brand, website, partners, employees, contractors, owners, or users
- If CompareBroadband.com changes ownership, user data stored may be transferred to the new owner